Create the adaptive experiences that build advocacy and grow profitability.

StepOne is the predictive management system for the new customer journey. It’s time to change your service equation.

Step One to Infinity

StepOne’s software technologies and solutions address the entire customer life cycle to assure you’re engaging with your customers in the right ways and right places, from start to finish. Reduce everything from call volume to churn, increase everything from loyalty and retention to NPS and profit, and actually give your customers an experience they’ll remember.

Your Data, Supercharged

Today’s data environments are growing more complex by the minute, and massive amounts of customer information is going to waste. You need something that not only integrates with your existing back-end but simplifies it, and something that makes your data actionable. StepOne not only uses your data to deliver personalized and contextualized experiences, but constantly self-learns to improve on its own.

The Modern Journey

The new customer journey is no longer about ushering customers from Point A to Point B. The new customer journey is a continuous, multi-channel, and multi-faceted experience that is constantly shifting. You need a system that is multi-faceted and adaptive to those shifts as well. Companies using StepOne technology are interacting with customers in the most personal and relevant ways possible across communication channels.

Technologies for Every Step of the Way

Customer Experience Profiler

Uncover new insights and intelligence about your support experience.

Contextual Care

Help your customers better solve their own problems.

StepOne is proud to be a Gold Sponsor of Lithium’s Customer Conference – LiNC  ’15.
Click below to learn more about how StepOne adds value for Lithium customers by making crowd-sourced content easy to discover.

spacer“What StepOne has brought to the partnership is very powerful. It will make the experience with Telstra much more fluid, and customers can focus on having fun with the products they bought from us, like watching TV, surfing the net, and listening to music.

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Want To See a Solution Brief?

Click the button below to request a solution brief on Telstra. Learn about how Contextual Care has helped Telstra.