3 out of 4 customers prefer to help
themselves with customer service issues.

Contextual Care is an adaptive self-service platform that
makes it easy for your customers to solve their own problems

Anticipate Their Needs

StepOne predicts the customer’s question or issue by using contextual data like their services, location and more.

Help Them Help Themselves

Customers are quickly presented with the most relevant support content eliminating the need to wade through thousands of links.

Adapt and Improve

StepOne constantly learns and adapts over time to improve the accuracy of recommendations.

spacer“What StepOne has brought to the partnership is very powerful. It will make the experience with Telstra much more fluid, and customers can focus on having fun with the products they bought from us, like watching TV, surfing the net, and listening to music.

Ready to transform your customer service?

We’d love to tell you more about Contextual Care. Contact us at the below link and we’ll be in touch shortly.