by David Thodey, Former CEO & Executive Director, Telstra
StepOne’s software technologies and solutions address the entire customer life cycle to assure you’re engaging with your customers in the right ways and right places, from start to finish. Reduce everything from call volume to churn, increase everything from loyalty and retention to NPS and profit, and actually give your customers an experience they’ll remember.
Today’s data environments are growing more complex by the minute, and massive amounts of customer information is going to waste. You need something that not only integrates with your existing back-end but simplifies it, and something that makes your data actionable. StepOne not only uses your data to deliver personalized and contextualized experiences, but constantly self-learns to improve on its own.
The new customer journey is no longer about ushering customers from Point A to Point B. The new customer journey is a continuous, multi-channel, and multi-faceted experience that is constantly shifting. You need a system that is multi-faceted and adaptive to those shifts as well. Companies using StepOne technology are interacting with customers in the most personal and relevant ways possible across communication channels.
Uncover new insights and intelligence about your support experience.
Help your customers better solve their own problems.